Last updated 11 Nov 2026
Last updated: [Date]
This Refund Policy applies to bookings made with [Legal entity name], [Registered address]. Please read it together with our Cancellation Policy and Terms and Conditions.
Refunds on pujan and consultations
| When you cancel | What you receive |
|---|---|
| 72 hours or more before the scheduled time | Full refund, minus payment-gateway charges |
| Between 24 and 72 hours before | 50% refund, or one free reschedule (your choice) |
| Less than 24 hours before, or a no-show | No refund. One reschedule is offered at Guruji's discretion |
| After the pujan has been performed (including online sankalp pujan) | No refund |
For large anushthans, such as sava lakh jaap and 7-day kathas, samagri that has already been purchased for your booking may be deducted from any refund.
Prasad and shipping
- Shipping charges are non-refundable once the parcel has been dispatched.
- If an item is damaged in transit, we will replace it, provided you report it with photographs within 48 hours of delivery.
- We cannot refund or replace prasad because of customs duty, a delay at the border, or an incorrect address supplied by you.
Donations
Donations are non-refundable, except for a duplicate or mistaken payment that you report to us within 7 days of the payment. Such a payment is refunded after we verify it.
How refunds are paid
An approved refund is returned to the original payment method and normally reaches you within 5 to 7 business days, depending on your bank, card issuer or wallet. If a payment failed but the amount was debited, the gateway usually reverses it automatically, and you can write to us with the payment reference if it does not arrive.
How to request a refund
Write to us with your booking ID and the reason, from the email address or phone number used for the booking. Contact: [Grievance Officer name and email]. We reply within 2 working days.
Disputes
If you are not satisfied with our decision, please write to our Grievance Officer. Subject to your rights under applicable consumer law, the courts at Ujjain, Madhya Pradesh have jurisdiction.